Terms & Conditions

Last updated: August 2026

These Terms & Conditions govern your use of flyscreenonline.co.uk and any purchase you make from UK Flyscreen Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our"). By using our website or placing an order, you agree to these terms. Please read them carefully. Our trading and registered addresses are in the footer of every page and on the About page.

How a contract is formed

The products shown on this site are an invitation to you to place an order, not a binding offer. Your order is the offer. A contract comes into being when we accept it, which we do by sending you an order confirmation email or by dispatching the goods, whichever happens first. Before you order we show you the price, the delivery charge, the total, the delivery timeframe and our returns policy, which is the information statutory consumer protection legislation requires for an internet agreement.

Prices and payment

All prices are in British dollars. Delivery is charged separately and shown before you pay: £22 flat, or free on orders of £60 and over. Payment is taken at checkout by card through Stripe or through PayPal. We do not store your full card details.

Where a product shows a previous price beside the current one, the previous price is the price this shop charged for that item before the current offer. If a price is obviously wrong, for example through a typing error, we will tell you before dispatch and you can confirm the corrected price or cancel at no cost.

Delivery

We deliver right across the United Kingdom. Times, costs and what to do if a parcel goes missing are on the Shipping page.

Cutting a screen to size

Every standard screen is designed to be cut down at home to fit your own opening. Order the size above your measurement. Once you have cut a screen it cannot be returned as unwanted, though your rights over faulty goods are unaffected. Screens we make to your measurements are covered separately on the Refunds & Returns page.

Changing your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from delivery to cancel for any reason and get a full refund, including the basic delivery charge. We give you 30 days from delivery on an uncut, unused screen on top of that. Both are set out in full on the Refunds & Returns page.

Faults and guarantees

Goods we sell you must be of satisfactory quality, match their description and be fit for the purpose you bought them for. Those are implied conditions under the Consumer Rights Act 2015. Nothing in these terms limits those, or any other right you have as a consumer that cannot be excluded by agreement.

Acceptable use

Please do not misuse the site: no attempting to break into it, no scraping it for a competing catalogue, and no using it for anything unlawful. We may withdraw access if you do.

Our liability

Our liability is set out on the Limited Liability Indemnity page. Nothing there or here excludes liability for death or personal injury caused by our negligence, or for fraud.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it.

Governing law and disputes

These Terms are governed by the law of England and Wales, without prejudice to any mandatory consumer protections of the country you live in that would otherwise apply to you. Your rights as a consumer remain unaffected. We would much rather settle any dispute with you directly, so please contact us first. If we cannot resolve it, the Citizens Advice consumer service can help, and the Competition and Markets Authority handles complaints about misleading advertising.